We’re listening. Tell us what stopped.
SOFT1, the server, the network or a PC that will not start. You get someone at ABOVE who knows your setup.
Three ways to reach us
Phone
For whatever has just stopped. 210 956 8152 or 210 951 5022.
Remote session
Download AnyDesk, read us the number and we see your screen, with your permission.
How we connectTicket
For anything not urgent: a print layout change, a new user, a question. Write to us and we call you.
Open a ticket
A remote session in three steps
We see your screen only while you allow it. You can end the session at any time.
Download
Press the button for your computer’s operating system.
Open
Open the downloaded file. You will see your computer’s number.
Read us the number
Read it to us on the phone and press “Accept” when we ask to connect.
Open a ticket
Describe what is happening and in which program. We will call you.
Frequently asked questions
Is it safe to give you access through AnyDesk?
Yes, as long as you give the number only to us. The session starts only when you press “Accept”, you see everything we do and you can close it at any time. Never give the number to someone who called you unannounced.
SOFT1 shows an error. What should I send you?
A photo of the screen with the message, and what you clicked before it appeared. If it is urgent, call us on 210 956 8152 and we connect to look at it together.
Can you change an invoice print layout?
Yes. Open a ticket with what you want changed, ideally with an example. For larger changes, see custom apps & print layouts.
When can I reach you?
Monday – Friday, 09:00 – 17:00. Outside those hours, open a ticket on this page and we will call you on the next working day.
Do you support servers and networks, not just software?
Yes. The same team looks after software, server, network and backups, so you never have to work out who is to blame. See our IT services.
Want regular checks and someone who knows your setup before you even call? See support contracts
Tell us what you need.
Write to us about anything not urgent. For whatever has just stopped, call us on 210 956 8152.