Closed, we open Monday 09:00

210 956 8152
Remote support

Your ERP runs only while your server does.

Server, network, backups and PCs are looked after by the same team that supports your software. When something stops, you call one number, not three.

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Illustration: server racks, a switch, a laptop and a link to the cloud

Three things we do for your infrastructure

  • We run it

    We set up and maintain servers, workstations and the network, so your ERP and invoicing keep going.

  • We protect it

    Backups with tested restores, security updates, firewall and power protection. The dull things that save a year.

  • We advise

    We tell you what is worth replacing and when, before it fails. And what you do not need to buy.

Our services

How solid is your IT setup?

Eight yes-or-no questions, one result with an explanation. Nothing is stored.

Do backups run automatically, without anyone remembering?
Have you test-restored a backup in the last six months?
Is there a copy outside the office or in the cloud?
Are the server and router on a UPS?
Do PCs and the server get security updates automatically?
Is your server less than five years old?
Does email sign-in also ask for a code on your phone?
Do you know who to call if the system stops tomorrow?

Closed, we open Monday 09:00

Server or network down? Call us now on 210 956 8152.

Remote session

Frequently asked questions

What people ask before handing us the keys to their server.

If we move to SOFT1 Cloud ERP or Web ERP, do we still need IT services?

You no longer need a server for the ERP, but your computers, network, internet, email and files remain. We look after them as before, and the move goes more smoothly when the same team sees both the ERP and the infrastructure.

How often should backups be tested?

A backup is only worth something once you have restored from it. We suggest a test restore at regular intervals and always after any change to the server or the ERP. GDPR asks that access to data can be restored in a timely way after an incident.1

Does the NIS2 directive apply to us?

Not to every business. Greek law 5160/2024 mainly covers medium and large companies in specific sectors, such as wholesale food distribution and production, some manufacturing and courier services. Those in scope need registration, security measures and incident reporting. We help you check.2

How long must we keep accounting records?

At least five years from the end of the financial year, or longer if another law requires it, in any form as long as records can be searched and printed. That is why backing up the ERP database is not just a technical matter.3

What if something stops outside office hours?

Open a ticket on our Support page and we call you back. During office hours, call us or connect with us through AnyDesk.

  1. Regulation (EU) 2016/679 (GDPR), Article 32 checked 11 October 2026
  2. Greek law 5160/2024 (NIS2, in Greek) checked 11 October 2026
  3. Greek law 4308/2014, Article 7: record retention (in Greek) checked 11 October 2026

Find out where your weak spots are.

We check server, network and backups with you and tell you what comes first, in order of priority.

Book an infrastructure check See support contracts